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Frequently Asked Questions
WHERE'S MY PARCEL?
If you're worried about your parcel or the tracking system royal mail provides isn't working, please contact me via email enrichabun@outlook.com. I will do my best to contact royal mail for you to see what is going on with your package. I am here to support you <3
WHY IS THE PROCESSING TIME SO LONG?
Currently all products sold are being made by myself with a little help from my wonderful partner from time to time. I will do my absolute best to ship your order out as soon as possible. You may find your order gets to you quicker depending on the items you buy/amount. Our bears take between 2-3 hours to make, sometimes longer depending on size or specific request. I'm sorry your bun may have to wait a little longer than you hoped. To ease worry, I've made sure to predict dispatch dates with our pre-order service!